Application networking specialist, A10 Networks appointed Scope Middle East as its authorised support provider for the region. Scope ME will provide support contracts and professional services to the wide customer base of A10 Networks in the Middle East.
Scope ME already handles hundreds of support contracts with customers in the region from various segments of industry such as telecom, government, education, internet service providers etc.
Mark Edge, Sales Director – EMEA, A10 Networks said “the importance of the agreement and its strategic implications in consolidating the company’s position in the Application Delivery Controller (ADC) market in the Middle East which is valued at over $20 million annually. We entered the region with the intention of rapid market capitalization. Signing Scope Middle East on as a distributer in 2011 was the first step towards this goal. Differentiating ourselves by providing superior and highly dedicated customer support was the next logical phase.”
The certified engineers, who have extensive networking and security experience, are capable of providing 24/7 support via telephone, web and email in multiple languages including English, Arabic, Hindi and Urdu. In addition, customers can opt for a dedicated support engineer.
“There has been a good reception to A10 Networks’ AX Series solutions in the region and as a value-added distributor; we have worked closely with a number of their customers. Our contact center engineers have been trained and certified by A10 Networks and we are all geared up to provide world-class support,” said Fadi AbuEkab, chief executive officer of Scope Middle East.
