SolarWinds has announced it’s adding transformative artificial intelligence (AI) and machine learning (ML) capabilities to its IT service management (ITSM) solutions. The new AI features include a virtual agent to help users solve everyday IT problems and guided incident resolution to empower agents with the information they need to effectivelyRead More…

Tata Consultancy Services (TCS) has been recognized as a Leader in the IDC MarketScape for GCC Business and Industrial Internet of Things (IoT) Consulting and System Integration services. It said, “Buyers rated TCS highly in terms of its business and industrial IoT consulting and systems integration services, the company’s deliveryRead More…

Ram Ramachandran, Senior Vice President and Head, Middle East & Africa at Tech Mahindra highlights the new set of technologies going to impact the outsourcing industry and lists the tech trends beyond AI and ML that will serve the building blocks for call center ecosystemRead More…

Artificial Intelligence and Machine Learning are reinventing the retail landscape globally. The technology today is turning data into insights and in turn guiding actions that improve business results. According to a new survey sponsored by Rackspace Technology, most (65%) of IT decision-makers at retail companies and organizations said Artificial IntelligenceRead More…

Seagate Technology is set to showcase its complete solutions portfolio for video image analytics industry at Intersec Dubai, running from January 16-18, 2022. At Intersec 2022 Seagate will be showcasing a full storage portfolio of video and analytics solutions built and tested for smart applications as well as security andRead More…