Genesys has announced a strategic collaboration with Salesforce to help businesses bring together their data, agents, bots and communication channels for smarter end-to-end customer and employee experiences. The companies are introducing a unified AI-powered customer experience and relationship management solution that integrates Genesys Cloud CX and Salesforce Service Cloud calledRead More…

Telefónica and Qualcomm Technologies have announced a collaboration to strengthen their position as leaders in the future of XR and the Metaverse. Together they will work to develop and grow the XR ecosystem, leveraging the Snapdragon Spaces XR Developer Platform and Telefónica’s advanced fixed and mobile network infrastructure. The agreementRead More…

Zoom has unveiled Immersive View, a more engaging and collaborative way to meet! Announced at Zoomtopia 2020, Immersive View allows hosts to arrange video participants and webinar panelists into a single virtual background, bringing people together into one scene to connect and collaborate in a cohesive virtual meeting space.Read More…

Today, at WebexOne, Cisco announced a wave of Webex innovation to help organizations collaborate seamlessly and transform their employee and customer experiences. Taking place today and tomorrow, WebexOne is Cisco’s premier digital workplace and collaboration conference that brings together thought leaders, customers and partners to discuss the future of digitalRead More…