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Salesforce’s State of Service research report reveals pandemic’s lasting impact

Subha Bhargavi
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According to Salesforce’s fourth State of Service research report, released today, 92% of service professionals in the UAE say the pandemic exposed technology gaps. The report provides a snapshot of the priorities, challenges, and trajectories of customer service teams in the UAE and around the world. This edition is based on Salesforce’s largest and most […]

The 2020 Duo Trusted Access Report released

Subha Bhargavi
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A new report published today from Duo Security at Cisco reveals the unprecedented IT change organizations underwent this year amid a massive shift to remote work, accelerating adoption of digital solutions including cloud technology. The security implications of this transition will reverberate for years to come, as the hybrid workplace demands the workforce to be […]
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