ServiceNow has announced new workflow solutions to help organizations get people vaccinated quickly. These solutions address vaccine management challenges at scale by removing logistical barriers to speed up the immunization process. There are more than 100 organizations, across the globe, currently working with ServiceNow on their vaccine management efforts.
Disconnected, manual, legacy systems are among the biggest challenges to getting the world vaccinated. To address these problems, organizations are using ServiceNow’s Now Platform as their vaccine management command center. Available today, ServiceNow’s new Vaccine Administration Management solution gives organizations out-of-the box capabilities that allow people to access critical vaccine information, schedule appointments, and receive appointment notifications from vaccine providers.
Vaccine Administration Management is built on ServiceNow Customer Service Management (CSM) and delivers a modern, self-service experience across desktop and mobile devices. The solution connects patient communication with vaccine inventory systems so organizations can easily notify patients when more vaccines are available, schedule appointments, and send reminders.
Using ServiceNow as their vaccine management command center, organizations can connect all of their data and make workflow across their siloed legacy systems, including scheduling, prioritization, and communication. ServiceNow’s digital workflows connect an organizations’ existing technology infrastructure and provide a dashboard to orchestrate the critical elements of the vaccine management process including:
• Distributing vaccines: Track vaccine delivery, manage inventory, and monitor stock levels to support population prioritization.
• Administering vaccines: Schedule vaccine administrators and support staff, track personal protective equipment (PPE), monitor no-shows, and capture feedback. People can communicate with their vaccine provider on the channel of their choice.
• Monitoring vaccine outcomes: Monitor recipient safety, report adverse events and support a safe return to workplace efforts and ongoing public health monitoring.
Availability
Vaccine Administration Management is available today on the ServiceNow Store for organizations to begin coordinating vaccination appointments. The company will introduce additional solutions to support organizations’ last mile vaccination efforts in the coming weeks.
