NEC announced the availability of its virtualized unified communications and contact center solution with latest release of Business ConneCT, that ooffers enriched Unified Communications, Contact Center and Operator Attendant functionality, while the support of virtual environments based on VMware vSphere and Marathon everRun MX helps customer organisations to increase availability and utilize their IT resources more efficiently.
Business ConneCT (BCT) is proven and appreciated in a multitude of deployments around the globe and is available as one fully integrated solution across the full range of NEC’s UNIVERGE SV8000 and iS3000/SIP@Net communication platforms.
It enables customers to deploy the Unified Communications and Contact Center solution in virtualized data centers or cloud based environments. This VMware based solution helps customers to reduce their total cost of ownership (TCO) by utilizing their IT resources more efficiently and increasing availability. Ease of management and maintenance combined with server consolidation and lower power consumption reduces costs and a company’s CO2 footprint significantly.
A new Soft Wallboard for BCT Contact Center and Operator Attendant makes key real-time statistics available for everyone in the contact center on any large LCD screen or tablet PC. It offers customers the unique ability to customise and adapt the design simply using Microsoft PowerPoint.
NEC has enhanced its BCT Mobile Client with presence management now including a clear indication of Telephony, Calendar and PC Presence. BCT Mobile Client supports the majority of mobile smart phones like iPhone and Android devices, as well as tablet PCs.
By combining Unified Communications and Mobility, BCT Mobile Client takes business productivity to a next level. Also UC on the desktop is enhanced with the latest Business ConneCT client on NEC’s DT750 touch screen phone and DT710/DT730 XML phones. Besides an enhanced user interface, new privacy options support multi-tenant UC solutions.